Account Eligibility
By accessing ca999, you confirm that you are at least 18 years old and legally permitted to participate in online gaming under Bangladesh law. You must not be a resident of a country where online gambling is prohibited. ca999 reserves the right to verify your age and identity at any time, and to restrict access if you fail to meet these requirements.
You agree not to use ca999 for money laundering, fraud, or any illegal activity. Any account suspected of such conduct will be closed immediately, and funds may be forfeited. Players with gambling addiction or self-exclusion orders from other platforms should not register.
Account Registration
To create an account, you must provide accurate personal information: full name, email address, phone number, date of birth, and National ID number. False or misleading information may result in permanent account closure and forfeiture of winnings.
You are responsible for maintaining the confidentiality of your username and password. ca999 is not liable for unauthorised access if you share your credentials. Report suspicious activity to [email protected] immediately.
One person may only hold one active account. Multiple accounts are prohibited and will be closed without refund. Account transfers, gifts, or sales to third parties are strictly forbidden.
Deposits & Withdrawals
ca999 accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳300. Deposits are credited instantly to your account balance. ca999 does not charge deposit fees; however, your payment provider may apply their own charges.
| Transaction Type | Minimum Amount | Processing Time | Daily Limit |
|---|---|---|---|
| Deposit (all methods) | ৳300 | 5 minutes | No limit |
| Withdrawal | ৳600 | 33 minutes | ৳195,000 |
Withdrawals are processed in the order received. Before your first withdrawal, you must complete KYC verification (2 hours). Subsequent withdrawals are instant if your identity is verified. You may withdraw your balance at any time; however, bonus funds must meet the wagering requirement first (12x turnover on eligible games).
Bonus Terms
The ca999 welcome bonus is 205% up to ৳6,000 on your first deposit. Additional bonuses (9% reload, 1.4% daily cashback, ৳375 referral) are available throughout your membership. All bonuses are subject to a 12x turnover requirement before you can withdraw bonus funds plus winnings.
- Bonuses apply only to eligible game categories (Slots, Lottery, Fishing). Live Casino and Sports games do not contribute to turnover.
- Bonus credit must be used within 7 days of activation, or it expires.
- Maximum active bonus per account: one at a time. Claiming a new bonus cancels the previous one.
- Players from restricted countries cannot claim bonuses.
ca999 may withdraw bonus credits if suspicious betting patterns are detected (e.g., betting the maximum then immediately requesting withdrawal). Abuse of bonus terms may result in account closure.
Gameplay Rules
All games on ca999 are certified by independent auditors and use certified Random Number Generators (RNG). Game results are final and cannot be reversed, except in cases of technical malfunction verified by our technical team.
Players must play fairly and not attempt to manipulate games through hacking, bots, or collusion. Use of automated betting software, screen scrapers, or other unauthorised tools is prohibited. ca999 uses advanced fraud detection and will close accounts engaging in such conduct.
- Placing bets solely to meet bonus requirements at low odds is considered abuse.
- Streaking (rapid consecutive small bets) to fulfil turnover may trigger review.
- Playing live casino games to meet bonus turnover may result in bonus forfeiture.
Responsible Gaming
ca999 is committed to safe and responsible gaming. We recognise that gambling can become harmful. If you experience difficulty controlling your play, we offer self-exclusion, deposit limits, and loss limits at no cost.
- Self-Exclusion: Suspend your account for 7 days to 1 year.
- Deposit Limit: Set a daily, weekly, or monthly spending cap.
- Loss Limit: Stop playing if losses exceed your set amount.
- Cooling-Off Period: Request a 48-hour break before account reactivation.
If you struggle with gambling, contact the Bangladesh National Board of Revenue or organisations such as Gambler's Anonymous. ca999 does not provide medical or psychological counselling but can provide referral contacts.
Account Suspension & Closure
ca999 may suspend or close your account at any time without notice if you violate these terms. Grounds for closure include: using multiple accounts, providing false information, suspected fraud, money laundering, bonus abuse, unfair play, or breach of local law.
Upon suspension, your account balance is frozen. If the violation is confirmed, ca999 may forfeit your balance. If you believe your account was closed in error, you may appeal to [email protected] within 30 days, providing supporting evidence.
Dispute Resolution
In case of a dispute regarding your account, game results, or bonus eligibility, contact [email protected] with details. ca999 will investigate within 5 business days and respond with a resolution. Game disputes are resolved based on server logs, which are final.
If you are unsatisfied with ca999's response, you may escalate to an independent third-party mediator (details available upon request). Any legal proceedings must be conducted in English and filed in Bangladesh. By accepting these terms, you waive your right to class-action lawsuits.
Contact & Support
For questions about these terms, technical support, or account issues, reach out to our 24/7 support team:
- Email: [email protected]
- Live Chat: Available in-app and on the website (response time under 5 minutes)
- Hours: 24 hours, 7 days a week, including public holidays
ca999 reserves the right to amend these Terms & Conditions at any time. Changes are effective immediately upon posting. Continued use of ca999 after changes constitutes acceptance of the new terms. We recommend reviewing this page regularly.
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